Cookie and Privacy Policy
The data controller
The Bühlmann family is responsible for the processing of your information and that it is stored and processed in accordance with the law. If you wish to contact the Bühlmann Group in connection with the processing of your data, you can find our contact details below We do our best to answer you as soon as possible.
Hotel Scheelsminde
Scheelsmindevej 35
DK-9200 Aalborg SV
Phone. +45 9818 3233
Email: anemette@buhlmann.dk
Purpose
At the Bühlmann family, responsibility is one of our core values. Therefore, we also take responsibility for which of your personal information is used. This applies both when you are a guest, customer, visitor to our website or recipient of our newsletter.
For example, when you check in as a guest, your information is used to book the room and subsequent payment. It is not enough to simply take responsibility, there must be action behind one’s words Therefore, we focus on ensuring that our company is structured for, and has the right systems in place, so that your information is processed correctly and stored securely.
What information is collected?
Depending on the context in which you use a service of the Bühlmann family, different personal data will be collected. The information collected is necessary for the service you want. Therefore, it will often only be some specific information that is relevant. It can be among other things:
- Name
- Address
- Birthday
- Credit card information
- Phone number
- Feedback through customer surveys
- Interest – by consenting to the newsletter
- Cookies – when using the website
- Log statistics – when using the website
- Handicap
- Allergy
- Food preferences
- Medical condition
If, for example, special needs are desired for events due to disability, this will be of a person-sensitive nature and will be dealt with accordingly. If a customer wants special needs for the food due to allergies, this is also perosnal information that is processed afterwards.
cookies
At the Bühlmann family, we strive to offer a user-friendly website with information that is relevant to you. Therefore, we use cookies to collect, process and sort information about how guests use our website.
Cookies can be defined as small text files that are stored on your computer. When you accept our cookies, it means that we can recognize you the next time you visit our website. This allows us to collect statistics about your digital behaviour. If you wish to change your consent to cookies, this can always be done in your browser. You can find a detailed description of how cookies are deleted from your computer here: https://minecookies.org/cookiehandtering/
We have a strong focus on our guests’ privacy, and therefore we do not resell or exchange the information with other parties.
Why is personal data collected?
The Bühlmann family’s purpose for collecting your personal data may be different, depending on the service you choose. The purposes can be one of the following:
- Processing your reservations and purchasing Bühlmann’s services
- Contact you before, during or after your stay
- To fulfill your request for services
- To fulfill a contract
- Optimization of Bühlmann’s services
- Optimization of communication and marketing
- Administration of your relationship with Bühlmann
- Marketing
- Compliance with legal requirements
Security
To ensure that your personal data is processed correctly, electronic systems are used that meet the requirements of the legislation. At the same time, statutory data processing agreements with all relevant suppliers are submitted
This means for you that your data is processed and stored in accordance with applicable legislation. Legal basis Our work with your personal data is legally based on three grounds:
- Consent
- Necessary treatment
- Legitimate interest
When you, as a customer, choose to click “yes” to our newsletter or other form of contact, you will in this connection give your consent to the Bühlmann family being allowed to contact you digitally. If you enter into a contract with the Bühlmann family, the processing of your personal data will be “necessary processing” in order for you to receive the desired service. In this context, it may include information such as name, address and credit card details, which are necessary to complete the transaction.
Legitimate interests pursued by the Bühlmann family include statistics, customer surveys, interest-based marketing, and analysis of general user behavior. The purpose is, among other things, to enhance your benefits, your experience, and the quality of the services provided by the Bühlmann family. Processing of your personal data is furthermore required by law for the Bühlmann family For instance, this is the case with guest registration during check-in, where the legislation specifies the personal data that the Bühlmann family is required to record.
Your rights
When your personal data is processed by the Bühlmann family, you are, as a result of the General Data Protection Regulation, entitled to specific rights. You have these rights to ensure.
- Transparency about who processes your information
- The opportunity to gain insight into which information is being processed.
- The opportunity to demand that information is deleted or rectified.
The most important rights for you and your engagement with the Bühlmann family are.
- Obligation to provide information, including:
– Identity and contact information of the data controller and, if applicable, their representative.
– The purposes of the processing for which the personal data are intended to be used, and the legal basis for the processing. - Right to access, including.
– The purposes of the processing.
– The catagories of personal data involves. - Right to rectification, including.
– Correction of incorrect information. - Right to erasure, including.
– Deletion of personal data that is no longer necessary for the purposes for which it was collected or otherwise processed.
If you apply for a position at the Bühlmann family, the information provided in connection with your application will be processed. Typically, it involves common personal information such as name, address, phone number, email and possibly current and previous employment. Your application will be stored for up to 6 months in case of a potential rejection.
request & complaint
- Signature
- Name
- Address
- Phone number
- E-mail address
- Reason for contact